Replacing your windows is an important job – one that will have an impact on you and your home for years to come. More efficient windows can reduce the energy and expense required to keep your home comfortable. Windows can also add beauty to your home, and increase its curb appeal and sales value. And of course, replacing your windows represents a sizable investment.
With this in mind, it’s very important for you to work with a reliable and reputable window replacement company. You’ll improve your odds of finding one if you take the time to follow these steps and ask the right questions:
Meet potential installers in person. You can and should get basic information over the phone or email, such as how long the company has been in business and whether or not they are licensed. But there are some things that only a face-to-face meeting can reveal to you. Even if you’re no expert on windows, you can learn a lot by asking some simple questions. Here are some examples:
- Do you specialize in windows?
- Do you have your own crews?
- How do you handle issues, post-installation?
- How much time will it take, from ordering to installation?
- How long would it take to install my windows?
- Do you back your installation with a warranty?
- Can you provide referrals from recent customers?
The answers to these questions should be reassuring. For example, the replacement window company I chose for my Charlottesville home specializes in windows and has their own crews; they also back their installation with a five-year warranty. In addition to providing clear, confident answers, your prospective installer should also convey a sense of pride and professionalism – like mine did.
Follow up on referrals. Your potential window installer should be able to provide references – and you should plan to contact them. There is no better source of information than a customer who has worked with your prospective installer. Here is the information you should seek from past customers:
- Was the project completed as scheduled?
- Did the windows and workmanship meet your expectations?
- Was the company responsive to your questions and concerns?
- Would you recommend the company to friends and family?
Chances are, if you follow these steps, you won’t go with the replacement window company that provided the first or the lowest estimate. Instead, you’ll go with the company with the best service and the best track record. That’s a decision you’re not liable to regret.